Requests arrive everywhere
Phone calls, WhatsApp messages, notes at the front desk and conversations in the corridor, with no single record.
Our product
Hayyak Hotelier OS
The operating platform for hotels. Guest requests, staff work and the AI assistant Aura in one system.
Try Hotelier OS
Tap a request on the guest's phone and watch it reach the right team, with Aura reading the chat requests.
Guest Companion
The guest's phone, room 412
HAYYAKRoom 412
Good evening, Al-Harbi
Choose a service to send a request
CrewOps+
The live board your teams work from
Food and beverage
Housekeeping
Engineering
Front office
Open requests 0Accepted in 0 s
Aura AI
Reading chat requests and routing them
Ready
Waiting for the next request
Why hotels need one operating system
Guest service in most properties runs across phones, messaging groups, paper and memory.
Hand-offs get lost
Requests are relayed from department to department, and no one owns the follow-up.
Managers lack a live view
Open requests, response times and recurring issues stay invisible until a guest complains.
Language gaps
International guests and multilingual teams lose time and detail translating between each other.
From guest request to resolution
Scan
The guest scans the code in the room, confirms the family name, and Guest Companion opens in the browser.
Ask
They tap a service or tell Aura what they need, typed or spoken, in one of nine languages.
Route
The request lands on the right department's board. Requests made in the chat arrive with a short brief from Aura.
Deliver
The department head assigns it, the team member is notified on the phone, and the guest follows the status live.
Review
The guest rates the service, and access closes by itself at check-out.
Five core components
Select a component to see its screen. All screens show sample data.
Guest Companion
The guest web app. It opens from a QR code in the room, with nothing to download and no account to create.
- Dining, housekeeping, laundry, maintenance, spa, tours, concierge and front desk in one menu
- Requests by tap, or by chat with Aura, typed or spoken, in nine languages
- Live order tracking, and a rating after each request and at the end of the stay
CrewOps+
Department boards on the web and a staff app on the phone, for front office, housekeeping, laundry, engineering, dining, IT, concierge and spa.
- Department heads assign each task, and the staff member gets a phone notification
- Staff update the status in the CrewOps+ app, and the guest sees it live
- A room grid for the front office, a dining board from order to delivery, and rooms with repeat faults flagged for a proper repair
Aura AI
The AI assistant inside Guest Companion. Guests write or speak a request, and Aura places it with the right department, using the hotel's own menus and services.
- Answers from the hotel's own menus, prices and services
- Places dining, laundry, spa, tour and housekeeping orders inside the chat
- Writes a short brief for the team on every order placed in the chat
Twin Check-In
Guest app access that starts and ends with the stay. Each room has its own signed QR code, and Guest Companion opens for that room only after the guest confirms the family name from check-in.
- Guests are checked in by the Front Office head or by a connected property system
- The guest picks one of nine languages on the first screen
- Access closes by itself at check-out, so the next guest starts fresh
- Cards for every room print in one go, four to an A4 sheet
Aura Operations Analytics
A management view of service, guest feedback and reviews for the property.
- Live response times against the service standards you set for each department
- Guest ratings in one place, with TrustYou reviews alongside the app's own ratings
- Predicted busy hours and the likely cause behind issues that keep coming back
Screens from the product, showing a demo hotel with sample data.
Built for every team
Owners and general managers
A live view of service in every department, with response times against your standards and analysis from Aura.
Department heads
Clear ownership of every task, with timers that show what is on track and what needs help.
Front-line teams
One app to work from in place of radios, phone calls and messaging groups.
Guests
Service in their own language from their own phone, without holding on the line for reception.
Fits into your property
We set up Hotelier OS alongside the systems you already run and configure it to your departments and service standards.
Property systems
Connectors for Mews, Cloudbeds and Hapi are built; we connect yours using your own account during the pilot, and guest and stay details then come in automatically. Until then, or with another system, the Front Office head checks guests in on CrewOps+. We scope a link to any other system in the proposal.
Security
Role-based access for every department, a signed QR code for every room, guest access that ends at check-out, and personal data handled under the Personal Data Protection Law.
Nine languages for guests
Guest screens in nine languages, including Arabic with a right-to-left layout. Menu items and services show in Arabic or English, as you enter them. Guest screens can also carry your logo and colours, an optional paid add-on.
Common questions
Do guests need to download an app?
No. Guest Companion opens in the phone's browser from the QR code in the room.
Can we start with part of the property?
Yes. Hotels can begin with a pilot on one floor or one department, review the results with management and then extend.
Does it work with a property management system?
Yes, with or without one. Connectors for Mews, Cloudbeds and Hapi are built and are connected with your own account during the pilot. With another system, the Front Office head checks guests in on CrewOps+, and we scope any further link in the proposal.
How is it priced?
Hotelier OS is a subscription per property. A pilot has a fixed price; after it, the monthly fee depends on the number of rooms and the components you use, and we confirm it in the proposal after a short call. Your logo and colours on the guest screens are an optional paid add-on, and Aura AI usage runs within a monthly budget agreed with you.
How long until we go live?
We agree the timeline in the proposal, based on the size of the pilot and the integrations you need. Our pilot plan runs over three weeks: set-up, then training, then go-live. A pilot on one floor needs the room QR cards, staff accounts and a short training session for each department before go-live.
What hardware is needed?
Guests use their own phones. Rooms need a printed QR card or stand, and staff use the phones or tablets they already carry.
Who supports the system after go-live?
HayyakTech provides training, monitoring and support under a service agreement, in Arabic and English.
See Hotelier OS in your property
We'll walk your team through the platform and propose a pilot shaped to your operation.